White x White is a wholesale company selling exclusively to the trade. We will not ship to a residential address.
Q: How can I view wholesale pricing on your website?
A: Everyone will see retail pricing until they register with us as a wholesaler. To register as a wholesale buyer:
Click the link at the bottom of this page to create an account
- Copy and paste the password to make sure you get the correct password to login.
- After logging in the first time, set up your account
- Fax us a confirmation page that you print from your account profile
- You must have either a storefront or be a designer (and have a sales tax number) to be considered for a wholesale account.
- Wait up to 48 hours for wholesale pricing to become available.
Q: I'm a wholesale buyer with a storefront or a designer with a sales tax number or tax ID number. How do I place an order?
A: You may fax your order to us at (785) 862-9493, call us at (785) 862-9448 or email your order to email@example.com. We accept Visa, MasterCard, Discover, American Express or pre-pay with company check.
Q: What is your shipping policy?
A: White x White has a $1000 minimum order and we ship most items on a pallet. If items aren't ordered in the multiples required there will be an up-charge of 20% for those items. Orders will usually ship within two weeks if most items are in stock, except immediately after a major market in January and July. Extra charges apply to inside deliveries, and deliveries that require a lift-gate, etc. Even if not noted when order is placed, if these services are used you will be charged separately. Refused shipments will be credited for product, less a re-stocking fee of 20% and freight charges both ways.
Q: What should I do if I receive something that is damaged?
A: All pallets are shipped with instructions that the pallet is not to be broken down. If a pallet arrives without shrink wrap you must inspect all items before signing for it. You also must inspect all shipments before signing the bill of lading with the truck driver. Otherwise you may not be able to make a freight claim for damage. If you suspect damage (i.e. crushed corner(s), holes in the cardboard, etc.) you must either refuse the shipment or unpack all items before the driver leaves and note damages on the bill of lading. Even if damage isn't noticed it's always a good idea to note "subject to inspection" on the bill of lading. Every shipment includes a claim form. Please fill out the form completely and fax or email to us. (fax - 785-862-9493; email - firstname.lastname@example.org) We require photos of all damages over $20 be emailed to us before credit or replacement will be given. We may issue a call tag for damaged or defective goods. PLEASE keep all original packing materials until you are advised by us they may be disposed of. Claims for damages, shortages and defects must be made to White x White in writing within 5 days of receipt of the order. No claims will be honored after 5 days.
All measurements are approximate. All pieces in the White x White collection are hand-made and have a wonderful vintage appearance with finishes that may vary from piece to piece. It's our belief that these variations add character and charm to the products and enhance their appeal. It's possible that pieces with metal may develop a rust patina unless sprayed with a clear coat. Items made of reclaimed wood will likely have splits, nail holes, knots, and other imperfections adding charm and character and should be expected. Statuary may be used outdoors but the color will most likely change over time.
You must contact us within 5 days of receiving your merchandise if there is any damage.